Thank you for shopping with PROMAX PPP SPORTSPHERE SDN. BHD. We value Your satisfaction and strive to provide high-quality sports equipment and accessories. This Return & Refund Policy outlines the conditions under which returns, refunds, and order cancellations are accepted.
By placing an Order through Our website, You agree to the terms set out in this Return & Refund Policy.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PROMAX PPP SPORTSPHERE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to PROMAX PPP SPORTSPHERE SDN. BHD., accessible from https://promax-ppp-sportsphere.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Eligibility
We want You to be satisfied with Your purchase. If You are not completely satisfied with the Goods You have received, You may request a return within thirty (30) days from the date of delivery.
To be eligible for a return, the Goods should:
- Be returned within the applicable return period.
- Be in good condition.
- Include all original accessories, manuals, or components where applicable.
- Be accompanied by proof of purchase or Order confirmation.
All returned Goods are subject to inspection before a return request is approved.
Return Process
To initiate a return, please contact Our customer support team with the relevant Order information.
Once Your request has been received, We will review the details and provide further instructions for completing the return process.
Please do not return any Goods without first contacting Us, as this may delay the processing of Your request.
Refund Policy
Once the returned Goods have been received and inspected, We will notify You of the outcome of Your refund request.
If the return is approved, the refund will be processed using the original payment method whenever reasonably possible.
Depending on the payment provider or financial institution involved, it may take several business days before the refunded amount appears in Your account.
Refunds will only be issued after the return has been successfully reviewed and approved.
Partial Refunds
In certain situations, a partial refund may be issued where appropriate, including circumstances in which the returned Goods do not fully meet the return requirements but are still accepted at the Company’s discretion.
Each request will be evaluated individually based on its specific circumstances.
Exchanges
Where applicable, Customers may contact Us to enquire about exchanging Goods for another item.
Exchange requests are subject to product availability and review by the Company.
Approval of any exchange request remains at the sole discretion of PROMAX PPP SPORTSPHERE SDN. BHD.
Cancellation Policy
Customers may request to cancel an Order within twelve (12) hours of successfully placing the Order.
Cancellation requests submitted within this period will be reviewed by Our team. If the cancellation request is approved, any payment received will be refunded through the original payment method where applicable.
Once the 12-hour cancellation period has expired, the Order may proceed through processing and may no longer be eligible for cancellation.
Customers who wish to cancel an Order are encouraged to contact Us as soon as possible to avoid delays in processing.
Damaged or Incorrect Goods
If You receive Goods that are damaged during delivery or You receive incorrect items, please contact Us promptly after receiving the Order.
To assist with Our review, We may request:
- Your Order number.
- A description of the issue.
- Photographs showing the condition of the Goods received.
We will investigate the matter and work towards an appropriate resolution as quickly as reasonably possible.
Inspection of Returned Goods
All returned Goods are subject to inspection upon receipt.
The inspection process helps verify the condition of the returned Goods and ensures that the return request complies with this Return & Refund Policy.
The Company reserves the right to determine the outcome of each return request following inspection.
Processing Time
We aim to review return and refund requests as efficiently as possible.
Processing times may vary depending on:
- The nature of the request.
- Product inspection requirements.
- Payment provider processing times.
- Public holidays or operational circumstances.
We appreciate Your patience while We complete the necessary review.
Refused Returns
The Company reserves the right to decline any return request that does not reasonably comply with this Return & Refund Policy or where sufficient supporting information cannot be provided.
Each request will be assessed individually and fairly.
Changes to This Policy
PROMAX PPP SPORTSPHERE SDN. BHD. reserves the right to update, revise, or modify this Return & Refund Policy at any time without prior notice.
Any amendments become effective immediately upon publication on the Service.
Customers are encouraged to review this policy periodically to remain informed of any updates.
Contact Us
If You have any questions regarding this Return & Refund Policy, return requests, refund enquiries, or Order cancellations, please contact:
PROMAX PPP SPORTSPHERE SDN. BHD.
Website: https://promax-ppp-sportsphere.com/
Our customer support team will make reasonable efforts to respond to all enquiries as promptly as possible.