Thank you for shopping with PROMAX PPP SPORTSPHERE SDN. BHD. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order through our Service, You acknowledge that You have read, understood, and agreed to this Shipping Policy.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PROMAX PPP SPORTSPHERE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to PROMAX PPP SPORTSPHERE SDN. BHD., accessible from https://promax-ppp-sportsphere.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
PROMAX PPP SPORTSPHERE SDN. BHD. currently provides shipping services within Malaysia only.
At this time, We do not offer international shipping. Orders with delivery addresses located outside Malaysia cannot be processed or fulfilled.
Customers are responsible for ensuring that the shipping address provided during checkout is located within Malaysia.
Free Shipping
We are pleased to offer FREE Standard Shipping on all eligible orders delivered within Malaysia.
There are no shipping fees charged regardless of the order value unless otherwise stated during special promotional campaigns or future service updates.
Order Processing
Once an Order has been successfully placed and payment has been verified, Our team will begin processing the Order.
Order processing includes:
- Order verification
- Payment confirmation
- Product availability checks
- Packaging preparation
- Quality inspection before shipment
Orders are generally processed during normal business days only.
Orders placed during weekends or public holidays will be processed on the next available business day.
Delivery Time
Our standard delivery timeframe is within seven (7) business days from the date the Order has been successfully processed.
Actual delivery times may vary depending on:
- Delivery destination
- Courier schedules
- Public holidays
- Weather conditions
- Operational delays
- Other circumstances beyond Our reasonable control
While We strive to deliver every Order as quickly as possible, delivery dates provided are estimates and are not guaranteed.
No Overnight or Express Delivery
PROMAX PPP SPORTSPHERE SDN. BHD. currently does not provide overnight, same-day, express, or expedited shipping services.
All Orders are shipped using our standard delivery service only.
Customers requiring urgent delivery are advised to consider the estimated delivery timeframe before placing an Order.
Shipping Confirmation
Once Your Order has been dispatched, You may receive a shipping confirmation notification containing available shipment details.
Where applicable, tracking information will be provided after the courier has accepted the shipment.
Tracking updates are managed by the appointed courier service and may not reflect immediately after dispatch.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure that the following details are correct:
- Recipient’s full name
- Contact number
- Street address
- City
- State
- Postal code
PROMAX PPP SPORTSPHERE SDN. BHD. shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the Customer.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to reasons including but not limited to:
- Incorrect address
- Recipient unavailable
- Refusal to accept delivery
- Failure to respond to courier communication
the courier may attempt redelivery according to their own delivery policies.
Additional arrangements may be required before the Order can be successfully delivered.
Shipping Delays
Although every effort is made to meet estimated delivery times, delays may occasionally occur due to circumstances beyond Our control, including:
- Severe weather
- Natural disasters
- Public holidays
- Traffic disruptions
- Courier operational issues
- Government restrictions
- Unexpected increases in shipment volume
PROMAX PPP SPORTSPHERE SDN. BHD. shall not be held liable for delays caused by third-party courier providers or other external circumstances.
Delivery Inspection
Upon receiving Your Order, We recommend that You inspect the package promptly.
If You notice:
- Visible damage
- Missing items
- Incorrect products
- Packaging defects
please contact Our customer support as soon as reasonably possible so We can investigate the matter and provide appropriate assistance.
Ownership and Risk
Ownership of the Goods transfers to You once full payment has been received.
Risk of loss or damage passes to You upon successful delivery of the Goods to the shipping address provided in Your Order.
Undeliverable Packages
Packages that are returned to Us due to unsuccessful delivery attempts, refusal, or incorrect shipping information may require further verification before any re-delivery arrangements can be made.
PROMAX PPP SPORTSPHERE SDN. BHD. reserves the right to determine the appropriate resolution based on each individual case.
International Shipping
We currently do not ship internationally.
Orders requesting delivery outside Malaysia will not be accepted.
We reserve the right to cancel any Order that contains an international shipping address.
Changes to Shipping Policy
PROMAX PPP SPORTSPHERE SDN. BHD. reserves the right to update, amend, or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on Our website.
Customers are encouraged to review this Shipping Policy periodically for updates.
Contact Us
If You have any questions regarding this Shipping Policy, shipping timeframes, or delivery enquiries, please contact PROMAX PPP SPORTSPHERE SDN. BHD.
Website: https://promax-ppp-sportsphere.com/
We are committed to providing reliable service and will make reasonable efforts to respond to all enquiries as promptly as possible.